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1. Introduction
Trajkovski & Partners Consulting LLC . has adopted a set of policies that reflects its commitment to the provision of high quality management consulting services and their continuous improvement. These policies are reviewed annually, on a Management Review Meeting.
This policy statement demonstrates the commitment given to quality assurance and the efforts being made to comply with best professional management consulting practice.
Through our Quality Charter, we aim to ensure that the services we deliver fully meet the expectations of our clients.
Through this policy we, at Trajkovski & Partners Consulting LLC, as well show compliance with the applicable legal requirements.
2. Our Business
Trajkovski & Partners Consulting LLC . is a small management consultancy practice offering management consulting services to both private and public sector organizations, but as well to organizations seeking to work with these sectors.
Our existing and prospective client base demands a high quality output and ultimately our business depends on providing our clients with good quality advice and continuous support.
The commitment we undertake in this policy statement therefore reflects the nature of our business.
3. Statement of Intent
It is the policy of Trajkovski & Partners Consulting LLC . to apply effective and appropriate quality management procedures to all of its contracts and projects and to apply quality standards in the most practical and reliable manner consistent with our client's specifications and requirements. It is also our intent, to try to the best of our possibilities, to continually improve our Quality and Information Security Management System (QISMS) and the way we do our work.
The Company's policies and procedures on quality assurance are supported by its other policies relating to information security and the company's commitment to continuing professional development and training for its employees and associates, according to ISO 10015 Quality Management - Guidelines for training.
Our approach to quality assurance includes agreeing with the client the nature, amount and timing of the outputs to be delivered during the course of the project/assignment. In all cases we will seek to agree this with the client at the earliest stage of the project / engagement, and ideally before we actually start our work (although it is recognized that it will not be possible to do so in every case). In all cases Trajkovski & Partners Consulting will seek the client's approval of the outputs delivered by our staff in our specific performance of the contract. Project realization process is compliant with ISO 10006 Quality Management Systems - Guidelines for quality management in projects.
4. Responsibilities
The Managing Director / Management Representative
 Holds ultimate responsibility for the Integrated Quality and Information Security Management System ensures adherence to the Quality Policy and Information Security Policy. Also acts as Quality and Information Security Manager (QISM) ensuring effective implementation of these policies, but holds the right to delegate that responsibility to a competent Consultant.
Reviews the policy on regular intervals to ensure appropriateness.
All Consultants
Hold responsibility to ensure the highest level of quality in their performance aimed at customer satisfaction
Signed by Date: 25.8.2007
Ljubomir Trajkovski, M.Sc. CMC.
Managing Director
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